Refund policy

At ELT Solutions Sdn Bhd, we are committed to providing our customers with high-quality products and excellent service. We believe in complete customer satisfaction, and we want to make your shopping experience with us as pleasant as possible.

Return Policy: As part of our commitment to quality and customer satisfaction, we do not accept general returns. However, we understand that there may be certain situations where you might need to exchange a product. If you receive an item that is damaged upon delivery, or if you've received the wrong size, please contact our customer support within 60 days of receiving the product. We recommend checking your products upon delivery, as many customers tend to set them aside until installation. Ensuring a prompt inspection helps address any concerns efficiently and allows us to provide the best possible assistance.

Exchange Policy: In the case of damaged products or incorrect sizing issues that are caused by our side or occurred during delivery, we are happy to provide an exchange. To initiate an exchange, please get in touch with our customer support team via Contact Us page or Whatsapp +6011-5501 5202.

Our team will assist you in the exchange process, ensuring that you receive the correct item promptly.

Refund Policy: We do not offer refunds for general returns. However, if a return is deemed necessary due to special circumstances or errors on our part, please contact us for further assistance.

Contact Us: If you have any questions or require assistance regarding our Return & Exchange Policy, please don't hesitate to reach out to our customer support team at support@pio-style.com.

We appreciate your understanding and cooperation in helping us maintain a high standard of quality and service. Thank you for choosing ELT Solutions Sdn Bhd.