Frequently Asked Questions
What is Pio Style?
Pio Style, a Malaysian brand since 2011, is more than a label – it's a commitment to enhancing spaces. With personalized support, expert guidance, and customer trust at our core, we're proud of our reputation. Our products, primarily sourced from China, are backed by a seal of quality. Our boss's hands-on approach includes visiting suppliers' factories 5-7 times a year, ensuring top-notch products. Pio Style is dedicated to elevating projects, sparking creativity, and realizing your visions.
As a homeowner, am I able to purchase your product and install it myself?
Certainly! As a homeowner, you can buy and install our products yourself. Need assistance during installation or in choosing the right product with accurate measurements? Just click the WhatsApp icon to reach us for prompt support.
What is the difference between Pio Style and Ovel brands?
Pio Style represents a higher-class range, offering sophisticated options, while Ovel offers slightly more accessible solutions with a focus on quality and functionality.
What products does your company provide?
Pio Style offers an expansive selection of solutions tailored to enhance diverse spaces. Our furniture fittings line includes hinges, slides, drawer systems, and lift-up systems. We also specialize in kitchen and wardrobe accessories, LED lights, sliding door systems, bed systems, and tables, all designed to complement various styles. For projects requiring bulk quantities or specific products not in our catalog, our dedicated team can source them for you, ensuring a comprehensive and tailored solution to meet your unique needs.
What sets your company apart from other furniture fittings providers?
What sets Pio Style apart is our local brand legacy, established in Malaysia since 2011. Our company stands out with a comprehensive range of high-quality products, personalized customer support & services, innovative solutions, and a track record of serving diverse customer needs.
Can you explain the benefits of using 2335 Slim Box Drawer Systems?
Our slim box drawer systems excel in versatility and performance. With a weight capacity of 35kg, they ensure durability under heavy loads. Customizable options include front panels that can be cut to desired lengths, doubling as inner drawers for optimized storage. Crafted from rust-resistant, epoxy-coated metal, the side panels guarantee longevity and a smooth surface. Runners with soft closing and easy attach/detach features simplify installation and maintenance, making them an ideal choice for enhanced furniture projects.
Who are your primary customers or target audience?
Our main customers include contractors, interior designers, architects, furniture exporters, homeowners, and developers. Notably, over 90% of the Listed Furniture Companies in Malaysia are our valued customers. If you're a B2B entity interested in our services, Click Here to learn more.
Can you explain the process of ordering and delivery?
Ordering is straightforward: you can do it online or reach out to our sales team. It'll take us 1-2 days to prepare your order before delivery. Once it's on its way, expect it to arrive at your destination in 3-5 days.
Is delivery free?
For orders totaling RM200 or more, delivery is FREE! For orders below RM200, there is a flat-rate delivery fee of RM18 for all locations across West Malaysia. Bulk orders within our office area may be delivered using our company's service.
Unfortunately, we are currently unable to deliver to East Malaysia temporarily. However, we still accept orders from East Malaysians outside of our website. You can arrange your own third-party delivery, or we can assist you with it, but please note that you'll be responsible for the delivery fee. For inquiries, please reach out via WhatsApp at 011-55015202.
Do you offer 30 payment term account?
If you're interested in a 30 days payment term, please contact us for more information. (Click Here)
Is there a warranty on your products?
Yes, we offer a 2-year warranty on our products to ensure their quality and durability. For our Modular Series, we provide an extended 5-year warranty. Please note that if damage is caused by the owner, it may not be covered under this warranty.
What is the timeframe for product exchanges?
For product exchanges, the window is 60 days from the day you receive your items. We recommend checking your products upon delivery, as many customers tend to set them aside until installation. Ensuring a prompt inspection helps address any concerns efficiently and allows us to provide the best possible assistance.
What kind of customer support do you offer?
We provide product exchanges, and on-site services to swiftly address any issues. Our dedicated account managers, expert consultations, and technical guidance ensure a seamless experience.
How can I access your catalogs?
You can easily access our catalogs by downloading them from our website (Click Here). If you prefer a hard copy, our customer support team is ready to assist (Click Here). Simply request a hard copy, and we'll arrange for a sales executive to reach out to you.
Do you provide technical assistance for product installation?
Yes, we do provide technical assistance for product installation. Our team is here to offer guidance throughout the process. Additionally, we have installation videos available for most of our products, ensuring a smoother experience. Please note that installation videos may not be available for all products.
Can you assist me in selecting the right products for my specific project?
Absolutely, we can. Our skilled sales team is well-versed in interpreting technical drawings. This expertise enables us to provide clear recommendations tailored to your project's needs, ensuring the perfect product fit.
Do you provide customization options for your products?
No, we do not offer customized products. However, our product range is designed to align with standard Malaysian market sizes, including dimensions of 600mm, 800mm, and 900mm. This comprehensive coverage eliminates the need for customization while ensuring a perfect fit for your requirements.