<tc>常见问题</tc>

什么是Pio Style?

Pio Style 是 2011 年成立的马来西亚本土品牌，它不仅仅是一个品牌，更是一种致力于改善空间的承诺。从个性化的支持、专家指导以及客户信任为核心，我们为自己的声誉感到自豪。我们的产品主要来自中国，并有质量保证。老板的亲自督导，包括每年访问供应商工厂5-7次，以确保提供产品质量一流的产品。Pio Style 致力于提升项目、激发创造力并实现您的愿景。

作为屋主，我可以购买你们的产品并自行安装吗？

当然可以！作为屋主，您可以自行购买和安装我们的产品。在安装过程中需要帮助，或者如何选择正确的产品和准确的尺寸吗？只需点击 WhatsApp 图标即可与我们联系，得到快速的辅助。

What is the difference between Pio Style and Ovel brands?

Pio Style 代表着更高档次的产品系列，提供了精致多样的选择，而 Ovel 则提供了略为更实惠的解决方案，注重品质和功能性。

What products does your company provide?

Pio Style offers an expansive selection of solutions tailored to enhance diverse spaces. Our furniture fittings line includes hinges, slides, drawer systems, and lift-up systems. We also specialize in kitchen and wardrobe accessories, LED lights, sliding door systems, bed systems, and tables, all designed to complement various styles. For projects requiring bulk quantities or specific products not in our catalog, our dedicated team can source them for you, ensuring a comprehensive and tailored solution to meet your unique needs.

What sets your company apart from other furniture fittings providers?

What sets Pio Style apart is our local brand legacy, established in Malaysia since 2011. Our company stands out with a comprehensive range of high-quality products, personalized customer support & services, innovative solutions, and a track record of serving diverse customer needs.

Can you explain the benefits of using 2335 Slim Box Drawer Systems?

我们的超薄抽屉系统具有出色的多功能性。承重达 35 公斤，确保重载下的耐用性。可定制的选项包括：可切割成所需长度的前面板，可作柜内抽屉以及优化存储空间。侧板由防锈、环氧涂层金属制成，拥有光滑的表面以外还保证了使用寿命。配备拥有缓冲功能还容易安装及拆卸的滑轨，简化了安装和保养，这些特点使其成为强化家具项目的理想选择。

Who are your primary customers or target audience?

我们的主要客户包括承包商、室内设计师、建筑师、家具出口商、屋主和开发商。值得注意的是，超过90%的马来西亚上市家具公司都是我们的尊贵客户。如果您对我们的B2B项目服务感兴趣的话，请点击此处了解更多信息。

Can you explain the process of ordering and delivery?

Ordering is straightforward: you can do it online or reach out to our sales team. It'll take us 1-2 days to prepare your order before delivery. Once it's on its way, expect it to arrive at your destination in 3-5 days.

Is delivery free?

订单总额满RM200或以上，免费送货！低于 RM200 的订单，西马所有地点均需支付RM18的统一配送费。在我们办公区域内的批量订单可以使用我们公司的运输服务进行交付。
 
遗憾的是我们目前暂时无法亲自送货到东马。然而，我们仍然接受东马人在我们网站之外的订单。您可以安排自己的第三方邮寄公司，或者我们可以协助您，但请注意，您将支付运输费用。更多详情，请通过 WhatsApp  011-55015202 与我们联系。

Do you offer 30 payment term account?

If you're interested in a 30 days payment term, please contact us for more information. (Click Here)

Is there a warranty on your products?

是的，我们提供2年的保修，以确保其质量和耐用性。对于我们的Modular系列则提供5年延长保修。请注意，如果损坏是由拥有者造成的，则可能不属于保修范围。

产品退换货的有效期限是多久？

关于产品对换货的有效期限，是收到商品当天算起的60 天。我们建议您在交货时检查您的产品，因为许多客户会将它们搁置一旁直到安装当日。确保及时检查有助于有效解决任何问题，并使我们能够提供最好的帮助。

What kind of customer support do you offer?

我们提供产品退换和现场服务，以迅速解决任何问题。我们有专门负责的客户经理、专家咨询和技术指导可确保一个无缝体验。

我如何获取您的产品目录？

您可以从我们的网站（单击此处）下载我们的目录，如果您更喜欢纸质副本，我们的销售团队随时为您提供帮助（单击此处）。只需要求纸质副本，我们就会安排销售主管与您联系。

Do you provide technical assistance for product installation?

是的，我们确实为产品安装提供技术援助，但不提供安装服务，我们的团队将在整个过程中提供指导。此外，我们还提供大多数产品的安装视频，以确保更流畅的体验。请注意，安装视频可能不适用于所有产品。

Can you assist me in selecting the right products for my specific project?

Absolutely, we can. Our skilled sales team is well-versed in interpreting technical drawings. This expertise enables us to provide clear recommendations tailored to your project's needs, ensuring the perfect product fit.

Do you provide customization options for your products?

No, we do not offer customized products. However, our product range is designed to align with standard Malaysian market sizes, including dimensions of 600mm, 800mm, and 900mm. This comprehensive coverage eliminates the need for customization while ensuring a perfect fit for your requirements.